We are extremely confident that you'll love your STOCKEEZ purchase, but just in case you don't, you can send it back to us within 30 days from the shipping date, and we'll be happy to arrange an exchange or refund. All you need to do is email customer service at: firstname.lastname@example.org
If the item(s) arrived are damaged, you received an item you didn’t order, or you received the wrong item, e-mail the above address and we will issue you a prepaid label so that you can ship your order back to us. To ensure a return that is quick, traceable and secure at minimal cost, we will email you a prepaid return label that you MUST use so that the return is processed correctly. Once you receive that prepaid label, you'll need to return the item in new or unused condition (meaning no scratches, marks or damage, with all the original packaging and materials included). Re-pack your product with the original shipping document, original packaging and – of course – the product you want returned or exchanged. If you don't have your original shipping document, please provide us with your name, address, phone number and order number on a separate piece of paper. Returns received without the above information cannot be processed.
Upon receipt, we will inspect the item before we issue an exchange or give a full refund (including the full cost of the merchandise and your initial shipping charge). We will notify you by email once your exchange/refund has been processed. If it is indeed an error or a defective product, your refund or exchange will be sent immediately. However, if the product is found to not be defective, shipping fees will apply and/or a partial refund may be issued.
If the item simply isn’t for you, we are happy to take it back for an exchange or refund, and you will only have to cover the return shipping costs for the unwanted item. Of course, if the item is damaged or in used condition, we won't be able to offer you a refund or exchange. Please refer to the product care instruction to ensure the item remains in good condition.
We must receive your returned item(s) within 30 days of the original shipping date. If we receive your item after 30 days of the date of shipping, we may refuse the return and / or ship it back to you at your expense. Any “Free Gifts” offered with the original purchased must be returned if you’d like a refund of your item. For exchanges, you may keep any “Free Gifts” offered with the original product. If the product is shipped to us without the Free Gift, then we won't be able to issue you a refund.
STOCKEEZ products should be either wiped down with a damp, soft cloth or washed by hand with soap and water. Please refer to the specific product page on our website for detailed instructions on how to care for your STOCKEEZ product.
We have a great refund and exchange policy. However, some things we just can't take back:
• Items that have been abused or modified
• Special orders made to customer specifications
• Items that have not been installed according to our installation instructions
• Items that have not been treated according to our care instructions
• Products modified as per customer requests
• We inspect all returned items when they arrive
• Refunds will be in the original form of payment
• Refunds on purchases made with a credit card will only be credited to the same card.
• Unless applicable, delivery charges are not refunded.
• If you return a partial order, we will refund you for the returned items only
• Refunds will be applied to any unpaid balances first
• For exchanges and returns, if the product is not found to be defective, shipping fees may apply and/or a partial refund may be issued If you have any questions, please contact our customer service desk: email@example.com